Frequently Asked Questions

No. You can checkout as a guest without creating an account.

Click "Create Account" and fill in the required fields. With an account, you can track orders, save your info for faster checkout, and receive exclusive updates.

Use the search bar at the top of the page. You can type in the product name, SKU, brand, category, or model name.

Browse or search for your desired item, select your size, then click “Add to Cart.” Proceed to checkout, fill out your details, choose a payment method, and place your order.

No. Once your order is confirmed, it cannot be modified or canceled.

Please double-check all details before checkout. For urgent concerns, contact us via Collector Finds Facebook page.

Once your payment is confirmed, you may request an invoice via our Facebook page.

https://www.facebook.com/CollectorFinds

We only source from verified sellers and brand partners. All items undergo strict authenticity checks and include official tags when applicable.

Each product page includes photos, descriptions, and sizing info. For extra previews and drops, follow us on social media.

Sold-out products are clearly marked. If you successfully placed an order before stock ran out, your pair is already reserved.

Head to the New Arrivals section on our homepage for the newest drops.

https://collectorfinds.ph/collections/new-arrivals

We DO NOT accept COD (Cash on Delivery, but we do support the following payment via following methods:

BDO
BPI
Metrobank
AUB
PNB
RCBC
EastWest
China Bank
Security Bank
UnionBank
GoTyme Bank
SeaBank
Maya
GCash (Note: Please use the GCash app exclusively for this transaction; over-the-counter deposits are not accepted. Any transfer fees incurred will be your responsibility.)

All prices are VAT-inclusive. No hidden fees.

Order processing takes 4–8 business days (excluding weekends and holidays).

After processing:

Metro Manila: 2–3 working days

Provincial: 4–8 working days

Shipping Days: Monday–Saturday, 9:00 AM – 5:00 PM, excluding Sundays and holidays.

No, we currently ship within the Philippines only.

We ship via LBC and JRS.

Nationwide shipping rates (per pair):

PHP 820 via JRS/LBC with bubble wrap + double box

No. All sales are final. We follow a strict No Return, No Exchange policy.

We operate Monday to Friday, excluding holidays.

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Submit proof of payment after deposit.

Payments are non-refundable once processing begins.

No returns, no exchanges.

Orders depend on size availability.

We are not liable for any damages post-transaction.

Payment confirms acceptance of all terms.